Pantex Blog
Celebrating the first, first responders
Dispatchers Ayana Moore and Melodi Parton say teamwork is essential when coordinating response during an emergency.
What is an emergency? It may seem like an easy question to answer, but an emergency to one person may not be urgent for the next. Life experience, knowledge, and individual circumstances, among other things, may lead people to differ on their opinion of a true emergency.
Seeing firetrucks and wanting to know what happened — not an emergency.
Ordering a pizza and the delivery driver forgets the drink — also not an emergency.
Someone’s life or health is in danger — emergency.
Property, public health, or the environment is in danger — also an emergency.
When an emergency happens, dispatchers answer the call. The Pantex Fire Department maintains a 24/7 Emergency Services Dispatch Center. When dialing 9-1-1 from a phone at Pantex, the call is routed to their dedicated team. If calling from a cell phone, the emergency will be handled by the appropriate off-site dispatch center.
Even though dispatchers are often the initial point of contact for emergency situations, they sometimes do not receive the same recognition as other first responders. National Public Safety Telecommunicators Week aims to change that. Held annually the second week in April, NPSTW honors and recognizes 9-1-1 professionals like dispatchers Ayana Moore and Melodi Parton — both frontline responders.
“I got into this line of work because my heart’s desire is to make a difference in my service,” Moore said. “We are trained to protect and serve, so I feel my service is to protect from greater danger, to prevent a greater tragedy, and to provide the help that is needed.”
Dispatchers are trained in taking emergency medical and fire calls, monitoring alarms, mutual-aid requests, and answering non-emergency calls. Parton says it is important to stay calm while working in such a fast-paced, high-pressure environment.
“A clear mind allows for better decision making and communication which can be vital in emergencies where every second counts,” Parton said. “Panic can lead to mistakes or delays that could exacerbate the situation. My reaction has to be one of urgency coupled with composure.”
If there is an emergency, stay calm and remember to breathe. When calling 9-1-1, first give the location of the emergency. If the address is unknown, use landmarks or describe things nearby. Dispatchers are highly trained professionals ready to use the information provided to effectively respond to a variety of calls.
“I never know what type of situation I may have and who I have the pleasure of talking to,” Moore said. “If someone calls with an emergency and they’re panicking and I’m panicking, I wouldn’t be of any service to them. Staying calm is the key to dispatching.”
While one dispatcher takes calls, asking questions and gaining valuable information, their teammates are hard at work notifying responders to get them enroute quickly. Training and experience help dispatchers know what information is critical to ensure an appropriate response.
“When receiving a call, the process begins with an immediate assessment,” Parton said. “Dispatchers focus on gathering essential information from the caller and ensuring they feel heard and supported. Dispatchers then determine the best course of action. They remain calm to effectively relay information to first responders and coordinate resources efficiently.”
Dispatchers are a crucial aspect to public safety, acting as the link between callers and the responders providing emergency assistance.
“When I help get resources to someone during an emergency, I feel relieved, hopeful, stressful … many emotions but overall grateful to serve in this capacity,” Moore said.
National Public Safety Telecommunicators Week shines a light on the people behind the phones who serve our plant and our community as first responders. Whether the call involves people, property, or even pizza, dispatchers will answer ready to coordinate a response.
“Knowing that my actions can significantly impact someone’s life during a critical moment is both humbling and motivating,” Parton said.
The Ruck Up Foundation honors fallen soldiers
The Ruck Up Foundation embarks on their annual Memorial Day ruck styled hike in Palo Duro Canyon.
Holidays and special occasions can be bittersweet. Sweet are the times you get to celebrate and share your love with those closest to you; bitter are the periods of grief that creep in and remind you that someone you care about isn’t there to share those moments. Memorial Day is one holiday that is hard for families of fallen soldiers.
A small group of proud Pantexans – Cosme Alonzo, Anthony Jaramillo, Daniel Mata, Ismael Ordaz, and Daniel Prieto – who are also combat veterans, saw an opportunity to help local Gold Star families and bolster the legacies of these fallen heroes. A Gold Star family has experienced the loss of an immediate family member as a result of active-duty military service.
“For many, Memorial Day is a weekend to barbeque and enjoy the start of the summer season, but there are a lot of people who find themselves in a really negative place during Memorial weekend,” Alonzo said. “One year, we decided that we needed to stop drowning our sorrows in unhealthy outlets and find a wholesome way to memorialize our fallen comrades.”
And so began the Ruck Up Foundation.
The men, all of whom are Security Police Officers, wanted to find a way to say “thank you from a grateful nation.” The Ruck Up Foundation has committed to sending birthday cards to children of fallen heroes through their 21st birthdays. They have also established an annual college scholarship for a family member of a fallen soldier. Through their 10-mile ruck in Palo Duro Canyon and other events, they raise money to host an annual Gold Star Christmas event, partnering with Toys for Tots, to provide Christmas presents for the children.
“Our Ruck Up hike for Memorial Day is our biggest event and my personal favorite,” Mata said. The group sponsors a 10-mile hike to raise money for these projects. “For $50 you get into Palo Duro Canyon, a t-shirt, and some fun swag. What started out as three guys trying to pour their grief into a healthy outlet has turned into 121 individuals hiking in remembrance of fallen soldiers.”
The Ruck Up Foundation feels so lucky to have the support and compassion of their coworkers and encourages anyone who wants to tag along.
“I would say about 50 percent of our participation comes from Pantexans or immediate family members,” Jaramillo says. “Pantexans like Chelsey Westfall. When I reached out to her for a quote for her photography services, she was so supportive of our cause that she donated her services for free. At the end of the day, that’s the kind of support that allows us to do this.” Westfall is the Administrative Assistance for Safeguards and Security.
For many, Memorial Day marks the kick off to summer. For the Ruck Up Foundation it is time to pause and reflect on what the day is really about. They encourage people to take a moment to give thanks and honor those who paid the ultimate price for our freedom. And, if you’re up for it, join a group of dedicated Pantexans on Sunday, May 25, for the Foundation’s annual hike at Palo Duro Canyon.
If your family, or a family you know, could benefit from the services the Ruck Up Foundation provide or if you would like to participate in any of their events, visit their website for more information.
Be prepared for severe weather
Severe weather season is unpredictable, scary, and can be dangerous if you are not prepared. Whether on‑site or off, it is important to know what to do if severe weather hits. Here are a few ways to prepare and keep yourself and your family safe:
- Make sure at least one family member knows first aid and CPR.
- Download the FEMA app for resources and safety tips.
- Have a family plan in place; all members of the family should review and practice the plan.
- Have family members’ and other important phone numbers written down or memorized.
- Assemble an emergency supply kit and keep at least three days of food and water at home.
- Store important documents in a fire‑proof safe or safety deposit box.
- Know how to shut off utilities including natural gas and water.
To be more informed about local weather, the Pantex StrikeNet© app offers meteorological information such as wind speed, wind direction, temperature, relative humidity, dew point, barometric pressure, rainfall, rainfall rate, and even lightning data. Download the app on your phone through the Apple Store and Google Play.
Pantex Proud: Steven Kemp
Thousands of dedicated Pantex citizens like Steven Kemp work every day to support the Pantex mission. Take three minutes to learn about who he is, what he does, and why he is proud to be a Pantexan.
When Construction Manager Steven Kemp started framing houses at 15, he knew he wanted to be involved in construction for the rest of his life…and he hasn’t done anything else since.
“You get to step back every day and see how you’ve progressed and you get to see what you are building and giving to the owner. Some jobs you have to wait until the end to see what you have done. I have always known this is what I was going to do, but I didn’t know it would take me as far as it has.”
Prior to joining Pantex in 2019, Kemp was a commercial construction superintendent who was a part of building schools, hospitals, and other industrial structures. Here, he is part of the line-item projects group and works primarily on the High Explosives Science and Engineering Facility. He oversees the contract scope, schedule, and budget, and ensures that the contractor delivers what is agreed upon and the owner gets what they paid for. Building relationships is key to a successful project.
“Someone told me early on to really work on relationships with other departments and to make contacts. On huge line-item projects, you need something every day. You may have to interrupt someone who doesn’t have time, and if you have a good relationship with them, they will probably make time.”
Those inter-departmental relationships not only help Steven with day-to-day issues but also keep work going at Pantex. Without that camaraderie, the work stops.
“We have some pretty tight requirements on-site and we continuously have to communicate with the project engineers and the architecture firm who designed the building. We will pull together the whole team and we will go through and figure out what we can do to move that task forward while the paperwork is being processed to save time. Because I have access to all these people, we can come to an agreement to get the job done quicker and safer.”
Everyone offers value to our tasks. Why must we be open to learning and hearing from others?
I don’t believe that there is any room on projects to be closed minded. There are people with a lot of experience and diversity in backgrounds. I have over 25 years of experience, and I’ve learned a lot from so many people out here.
What advice do you offer someone who has made a mistake in his or her job? How should they be accountable for that issue?
You’re not working if you’re not messing up. There is a reason that you learn more from valleys than hilltops. If you just started and everything came together, you wouldn’t learn much. You own that mistake, store it in your mind, and make sure it never happens again.
How has teamwork allowed you to grow as an employee?
I have received accolades during my time at Pantex, but none of them are possible without my construction management and project management team. I don’t think any of us can perform any of these tasks without each other. We all bring different strengths to the projects, and without each other we would not be successful. There are a lot of minds put together to work on these unique facilities.
Who in your life has inspired you the most and why?
My dad has always been the person who inspired me most. He was everything you needed him to be when you needed it. I watched him get up every day and go to work. As kids we didn’t have a lot, but he worked all the time, with a daily job and then side jobs. He was always my biggest fan, too. Without question, he just always seemed to know what I needed.
Pantex Proud: Susan DeBault
Thousands of dedicated Pantex citizens like Susan DeBault work every day to support the Pantex mission. Take three minutes to learn about who she is, what she does, and why she is proud to be a Pantexan.
Construction Project Manager Susan DeBault considers her role to be like that of an orchestra conductor.
“We make sure all the instruments are in tune and that all members are playing from the right sheet of music,” said DeBault. “Within the Facility and Equipment Upgrades and Disposition portfolio, I am responsible for all phases of the project, overall performance, ensuring objectives, schedules, and budgets are met.”
DeBault followed her dad around the world during his career in the U.S. Air Force and grew up primarily on Air Force bases. Her belief in the mission started in 1985.
“I think the most impactful assignment we had as a family was in Berlin, Germany, while it was still under communist control. Seeing people living without freedom made a big impact on me. Working here has given me a greater appreciation of the work we do and the importance of the mission.”
With a degree in Business Management, DeBault has worked in marketing, facility management, and most recently as a project manager for the Texas A&M University system. A little over four years ago, she started in Project Management and because of Pantex was able to make a journey back to Germany.
“Several members of an Integrated Project Team I was on traveled to Poland for a factory acceptance test and landed in Berlin. To see the wall, the barbed wire, the guards all gone—it was incredible.”
DeBault says her favorite part of the job is that every day is different, and there are continual challenges and opportunities to solve problems. She also really likes working with the people in the plant who are going to use the facilities and seeing how their needs are going to be met.
“I learn from every project I work on. That helps you grow, because if you run into a challenge on one project, you take that information with you to the rest of your projects. You apply those lessons learned over and over.”
As the number of new projects on-site continues to increase, more Pantexans will benefit from the expertise and diligence that DeBault brings to the plate.
Why are you proud to be a part of your specific team at Pantex?
We help provide modern facilities that support our mission and production goals. I work with a really distinguished group of people who are very talented. I am always impressed by the caliber of people we have here.
How has teamwork allowed you to grow as an employee?
We have such a talented group of project managers with diverse backgrounds and areas of expertise. Being part of my specific portfolio, other project managers have stepped in to help me when I have faced difficult project challenges and have proposed possible solutions. I highly value the guidance and input that they have given me. When someone is out, another project manager is there to keep their projects going. We have an incredible backup system. I have never experienced this level of teamwork before.
What advice has a team member given you that has helped you in your career at Pantex?
Marlin Connor is the mentor for the Project Management group. He told me early on to actively listen to learn, and that has been so valuable for me. When you start, it feels important to show what you know, but it’s different at Pantex. You have to be humble, ready to listen, and open to learning new processes.
What has surprised you the most since joining Pantex?
How quickly things change within the organization. It’s constantly evolving and improving. Not just with people, but with projects changing to improve efficiency and execution.
What’s your top bucket list item and why?
I love to travel with my husband. My twins just graduated college a year ago, so I think we are finally going to be able make that happen. My dream trip is to travel to Italy—and it’s tentatively in the plans for the next couple of years. When we lived in Europe, we didn’t get to make it to the places I wanted to see in Italy, so I’m excited to go there.
What role does communication play in your job?
Communication is critical to the success of any project. The stakeholders are diverse, and it is vital that you are getting the right input from the right people. You can’t make decisions or operate in a silo here. Communication is the top skill that determines if a project will be successful and is the most important thing we do in my opinion.